The hottest miling communication was invited to at

2022-08-11
  • Detail

Miling communication was invited to attend the second 2016 consumer finance development conference

Shanghai miling communication technology company () was invited to participate in the second China consumer finance development conference with the direction of consumer finance and beauty for you. The financial development conference was parachuted to the capital Beijing on December, and was grandly held

the theme of this conference is from 0 to 1, starting from the source of funds, including scene customer acquisition, user experience and business innovation, pre loan wind 5, wear rate: control to financial issues such as post loan collection and disposal of non-performing assets. The conference gathered more than 600 participants from government associations, banks, e-commerce, consumer finance companies, big data, credit reporting companies and other industries, and will open a comprehensive ideological feast, in which, Shanghai miling Communication Technology Co., Ltd. was invited to participate in the development conference and share the financial feast

with the increasing pace of the reform of the financial industry, new financial industries such as P2P have sprung up, and the function of the call center has also been transformed from the traditional service function to the transaction function and the business measurement extended value sales function. Shanghai miling Communication Technology Co., Ltd. has continued to explore and innovate in the financial industry, and launched the smartcall financial special edition call center solution

in the initial stage, the call center in the financial industry is a window for banks to accept customer inquiries and complaints, and its business function is relatively simple. With the increasing pace of financial industry reform, P2P and other new financial industries have sprung up, and the function of call center has also been transformed from traditional service function to transaction function and marketing function. Shanghai miling Communication Technology Co., Ltd. has continuously explored and innovated in the financial industry, and launched smartcall financial special edition call center solution

the call center in the financial industry, due to the high-end nature of the industry and the complexity of the business, determines the high requirements for the technology platform:

1. It has high stability in the case of large capacity and high concurrency

2. Smooth expansion ability to adapt to business changes and development

3. Unified access and management ability of multiple media channels

4. Customization based on unified interface and data will strive to promote the innovation and development capacity of China's non-ferrous materials field

5. Localization guarantee ability of it delivery, project implementation, customized development and after-sales service

according to these hard requirements, Shanghai miling Communication Technology Co., Ltd. has developed the financial special edition of smartcall call call center based on its rich experience in call center R & D and operation. On top of the comprehensive functions of smartcall, the financial special edition adds features such as intelligent quality inspection, cloud customer service, live broadcast, etc. for the characteristics of financial enterprises

1. Intelligent quality inspection

financial enterprises face a large number of customer inquiries every day, and the workload of quality inspection of recordings is huge. Smartcall has powerful TTS technology, so the intelligent quality inspection function can accurately convert the recording into text. The quality inspectors only need to enter the keywords that need to be evaluated for search. The system can automatically screen the recording content related to the keywords, which can greatly reduce human labor and save the time of quality inspectors

2. Cloud customer service

cloud customer service has great advantages over traditional customer service. Miling communication adopts the call center +crm+ cloud customer service mode, so that when customers use the call center with CRM function, they can also realize the contact between customer service and users through pages, apps, microblogs and other channels within the warranty period

3. Live broadcast

with the diversification of participants' identities, video live broadcast has developed from simple chat to more substantive content. Now, in order to attract customers, many financial enterprises begin to recommend financial products through live broadcast

it is understood that Shanghai miling Communication Technology Co., Ltd. is a leading provider of overall solutions for enterprise communications and call centers in China. It focuses on large-scale call center technology research, CRM system development and providing overall solutions for enterprise communications. It is committed to providing users with the ultimate experience, comprehensive functions and cost-effective call center overall solution

Copyright © 2011 JIN SHI